Privacy Policy

OpticOne is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information across all our services, including:

* Marketing and Media

* Staffing Solutions (including Virtual Assistants based in the Philippines and clients in Australia)

* IT Consulting

By using our services, you agree to the terms of this Privacy Policy.

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## 1. **Who We Are**

OpticOne is a professional services company providing digital marketing, media production, virtual staffing solutions, and IT consulting. We operate primarily in Australia and the Philippines and serve clients across various industries.

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## 2. **What Information We Collect**

We collect personal and business information directly from you, your devices, and third parties. The type of information we collect depends on your interaction with us and may include:

### 2.1 **General Information**

* Name, email address, phone number

* Business name and contact details

* Billing and payment information

* Preferences and service interests

### 2.2 **Marketing and Media Clients**

* Branding assets and business information

* Social media account access (with permission)

* Campaign data and performance metrics

* Photography, videography, and creative content

### 2.3 **Staffing Solutions**

#### For Clients (Australia & global):

* Job descriptions and business roles

* Onboarding documents and work preferences

* Performance expectations and feedback

#### For Virtual Assistants (Philippines):

* Personal and professional profile details

* Resume/CV and job history

* Video interviews, assessments, and references

* Salary expectations and work availability

### 2.4 **IT Consulting Clients**

* Project requirements and technical specifications

* Network and systems information (as necessary)

* Credentials or access tokens (when explicitly shared)

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## 3. **How We Use Your Information**

We use the information collected to:

* Deliver and manage our services

* Match virtual assistants with clients

* Communicate updates, offers, or changes

* Improve our service quality and performance

* Meet legal and compliance obligations

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## 4. **How We Share Information**

We only share your information when necessary and in accordance with this policy:

* With team members or contractors who require access to perform their duties

* With third-party service providers (e.g., CRM systems, payroll processors, marketing tools)

* With clients or VAs during the recruitment or engagement process

* When legally required by government authorities or to comply with law enforcement

We **do not sell** your personal data to third parties.

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## 5. **International Data Transfers**

Given our operations in Australia and the Philippines, your data may be transferred across borders. We take appropriate safeguards to ensure data remains protected under applicable laws including the **Australian Privacy Act 1988 (Cth)** and relevant **Philippine data protection regulations**.

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## 6. **Data Security**

We implement reasonable technical and organizational measures to:

* Prevent unauthorized access, misuse, loss, or alteration

* Secure digital and physical storage environments

* Protect sensitive data using encryption and access controls

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## 7. **Retention of Data**

We retain your personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by law. When no longer needed, data is securely deleted or anonymized.

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## 8. **Your Rights**

Depending on your location, you may have the following rights:

* Access to your personal information

* Request correction or deletion

* Object to or restrict processing

* Withdraw consent at any time

* File a complaint with your local data protection authority

Requests can be submitted by emailing: **[privacy@opticone.com.au](privacy@opticone.com.au)**

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## 9. **Cookies and Website Analytics**

Our website may use cookies and analytics tools (e.g., Google Analytics) to:

* Monitor website usage and improve user experience

* Analyze marketing campaign performance

You can disable cookies through your browser settings.

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## 10. **Third-Party Links**

Our services or website may include links to third-party platforms. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.

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## 11. **Policy Updates**

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date and notify you where appropriate. Continued use of our services indicates your acceptance of any changes.

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