Signed in as:
filler@godaddy.com
Position:
IT Service Desk/Customer Service/Tech Support Role
Sector(s) Expertise:
IT / Customer Service / BPO
Years of Experience:
8
Education:
● Degree/Certification: Bachelor of Arts in Secondary Education
Institution: Ateneo de Davao University
Year Completed: 2009
Key Skills:
● Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
● Basic Active Directory Management
● Supporting product installation for hardware networking and services
● Ticket management for IT related issues and Services
● Basic GoHighLevel Knowledge
● Data entry and database management
Professional Experience
Previous Roles and Responsibilities:
1. Position: IT Service Desk Analyst
Company: Alorica – Davao
Duration: August 2020 – Sept 2024
Responsibilities:
o Chat and Phone IT Service Desk support for multiple clients
o Support in Active Directory Management
o Ticket management for IT related issues and Services
o VPN troubleshooting and Computer app issues.
2. Position: Customer Service Representative
Company: Alorica
Duration: December 2016 – July 2020
Responsibilities:
o Assist homeowner's inquiry
o Handles billing processes
o Placing work order
o Do proper documentation
o Contact contractors
Personal Attributes
Interests
● Food
● Online Games
● Fitness
Strengths
● Adaptability
● Communication
● Teamwork
Weaknesses
● Perfectionism
● Delegation
● Self-Criticism
Goals
● Short-term Goals:
o Learn a New Skill
o Save Money
● Long-term Goals:
o Career Advancement
o Financial Stability
Languages Spoken:
● Filipino
● English
Availability
Preferred Work Arrangement:
● Full-time
Location Flexibility:
● Remote
We are committed to providing exceptional staffing solutions tailored to your unique business requirements.
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